Shipping and Returns Policy
We aim to provide a smooth and reliable shopping experience. Please review our shipping and return policies below:
Shipping
-
Carrier & Tracking: We ship via FedEx, and tracking numbers are provided for all shipments so you can monitor your order’s journey.
-
Processing Times: Most products are shipped within the same or next business day after your order is placed. If your order requires additional processing time, a member of our customer service team will contact you via email or text to keep you informed.
-
Delivery Times: Shipping times vary depending on your location and the shipping options available. All delivery estimates provided at checkout are approximate and subject to change due to factors such as customs processing, weather delays, or carrier availability.
-
Free Shipping Threshold: Orders that total $350 or more after any returns are finalized qualify for free shipping.
-
If returns bring the final value of the order below $350, the original shipping cost will be deducted from the refund.
-
Returns
-
Eligibility: We accept returns for any unworn, undamaged, and unused items in their original condition and packaging.
-
Return Costs: Customers are responsible for all return shipping costs, including any duties or taxes incurred.
-
Impact on Free Shipping: If your original order qualified for free shipping but your return brings the retained order value below $350, the cost of the original shipment will be subtracted from your refund.
-
How to Return: To initiate a return, contact our customer support team with your order details. We’ll guide you through the process to ensure it’s quick and easy.
For any questions or assistance, please don’t hesitate to reach out:
📧 Email: store@dni-tango.com
💬 Live Chat: Available at the bottom right corner of our site.
Your satisfaction is our priority!
DNI Tango Store Team